Refund policy

REFUND POLICY

Last updated: September 14, 2026

30-Day Return Request Period

You may request a return within 30 days after delivery. To qualify, the product must be unused, in its original packaging, and in the same condition in which it was received. Proof of purchase is required.

Starting a Return

To request a return, please use our Contact Us page and include your order number and the reason for the return:

https://modoease.com/pages/contact

Please wait for return instructions before sending anything. Do not return a product to the supplier or to the address printed on a parcel unless we authorize that address.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives. If a product is damaged, defective, or incorrect, contact us promptly with your order number and clear photos or video.

After the issue is confirmed, ModoEase will provide an appropriate replacement, refund, or authorized return. ModoEase will cover the reasonable return cost for a confirmed damaged, defective, or incorrect product.

Change-of-Mind Returns

For an approved return made because you changed your mind, you are responsible for the return shipping cost.

Original shipping charges are not refundable unless required by law or the return results from our error.

Refunds

After an authorized return is received and inspected, we will notify you whether the refund is approved.

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Cancellations

You may request to cancel an order within 1 hour of placing it. Please contact us as soon as possible. Once an order has entered processing or fulfillment, we may no longer be able to change or cancel it.

Consumer Rights

This policy does not limit any rights you have under applicable consumer protection law.

Contact

Customer support:
https://modoease.com/pages/contact