Refund policy

RETURN, REFUND AND CANCELLATION POLICY

30-Day Return Policy

We accept eligible return requests submitted within 30 days after the order has been delivered.

To be eligible for a return, the item must be unused, unopened, in the same condition in which it was received, and in its original packaging with any seals, tags, and accessories intact. A receipt or other proof of purchase is also required.

To request a return, please contact us at cathy.lee1985104@gmail.com and include your order number and reason for the return.

If your return request is approved, we will provide instructions explaining how and where to send the item. Items returned without prior authorization will not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

If we provide a prepaid return shipping label for a customer-responsible return, the cost of the label may be deducted from the refund. Original shipping charges are non-refundable unless the return results from our error.

We recommend using a trackable shipping service. We are not responsible for return parcels that are lost or damaged before reaching the designated return location.

Order Cancellations

Cancellation requests must be submitted within one hour after the order is placed and before the item has been fulfilled.

To request a cancellation, contact us immediately at cathy.lee1985104@gmail.com and include your order number. We cannot guarantee cancellation after the one-hour cancellation period or after processing or fulfillment has begun.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. Contact us promptly if an item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label.

Exceptions and Non-Returnable Items

For health and hygiene reasons, we cannot accept returns of cosmetics, skincare products, beauty products, or personal care items that have been opened, used, tested, altered, or removed from their original sealed packaging.

Unopened and unused beauty products may be eligible for return within the 30-day return period, subject to inspection.

We also cannot accept returns of:

• Personalized or custom-made products
• Perishable goods
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Items clearly marked “Final Sale”

Please contact us before returning an item if you have questions about its eligibility.

Sale Items

Items clearly marked “Final Sale” cannot be returned. Other discounted items may be returned if they satisfy all eligibility requirements stated in this policy.

Exchanges

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original eligible item and place a new order after the return has been approved.

Refunds

We will notify you after we receive and inspect your return. We will also tell you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

Return shipping costs and original shipping charges are not refundable unless the item was defective, damaged, incorrect, or the return resulted from our error.

If more than 15 business days have passed since your refund was approved, please contact us at cathy.lee1985104@gmail.com.

Contact Us

For questions about returns, refunds, or cancellations, contact us at cathy.lee1985104@gmail.com.