Shipping policy
SHIPPING POLICY
Order Processing
Orders are typically processed within 2–5 business days, excluding weekends and public holidays. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.
Shipping Rates
Shipping costs are calculated and displayed at checkout before payment. Any free-shipping promotions and their applicable conditions will be clearly shown on our website.
Estimated Delivery Times
Estimated delivery times after dispatch are:
• Local orders: 3–7 business days
• International orders: 7–20 business days
These estimates are provided for guidance only and are not guaranteed. Delivery may take longer during peak seasons, public holidays, customs inspections, severe weather, or other circumstances beyond our control.
Order Tracking
If tracking is available, a tracking number will be sent to the email address provided at checkout. Please allow up to 48 hours for tracking information to become active.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
If an order is returned because the address supplied was incorrect or incomplete, the customer may be responsible for any additional shipping costs required to resend the order.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country or region. Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping fee.
Delayed, Lost or Damaged Parcels
If your parcel has not arrived within the estimated delivery period, please check the tracking information and contact the carrier first. You may also contact us, and we will assist you in investigating the shipment.
If an item arrives damaged, please contact us promptly and provide your order number, a description of the issue, and clear photographs of the item and packaging.
Please note that we are not responsible for delays caused by carriers, customs authorities, incorrect address information, severe weather, or other events outside our reasonable control. However, we will do our best to help resolve any delivery issue.
Split Shipments
Items in the same order may be shipped separately and may arrive at different times. If this happens, you may receive more than one tracking number. You will not be charged additional shipping fees unless clearly stated before purchase.
Shipping Restrictions
We reserve the right to cancel and refund orders that cannot be shipped to the selected destination because of carrier, legal, customs, or product restrictions.
Contact Us
If you have any questions about shipping or delivery, please contact us through the Contact Us page on our website and include your order number.